How Do I Obtain Logs?

A log file is a file that records either events that occur in an operating system or other software runs, or messages between a communication software.

Please do the following steps to obtain your log:

• Open a new tab in Chrome

• Type chrome://extensions to open the chrome app management page.

• Make sure the checkbox next to "Developer mode" in the top-right corner of the page is enabled.

• Plug in your KeepKey and open your wallet in the KeepKey app

• Recreate the issue you are experiencing (if possible)

• Under the "KeepKey Client" extension, click the "background page" link

• The Developer Tools window will open - "Click Console"

• Right-click the code and select "Save As"

Please reach out to us if you have any questions or concerns with obtaining your logs!

The new ShapeShift is coming! Sign up to be one of the first to explore ShapeShift’s new beta platform.