FAQ

ShapeShift Membership

• ShapeShift Membership for KeepKey
• Do I Need to Sign Up for a ShapeShift Membership to Use My KeepKey Device?
• Can I Sign into My ShapeShift Membership Account on Multiple KeepKey Devices?

Software

• Why Am I Experiencing Connectivity Issues?
• How Many Private Keys and Wallets Can be Stored on My KeepKey?
• How Do I Get xPub on Ubuntu?
• How Do I Get xPub on OS X?
• How Do I Get xPub on Windows?
• Can I Use KeepKey with My Mobile Device?

Hardware & Firmware

• Does it Matter Which End of the Micro USB Cord I Disconnect?
• What is a 12-Word Recovery Sentence?
• Bitcoin Cash (BCH) Fork
• What Kind of Environment Will My KeepKey Work In?
• What Client and Firmware Version Am I Using?
• Prior to Initializing My KeepKey, I'm Prompted to Update Firmware. What Should I Do?

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Product Overview

• What Digital Assets Does KeepKey Support?
• Does My KeepKey Store My Bitcoin and Other Cryptocurrencies?
• What is a PIN?
• What Differentiates KeepKey from a USB Drive or Other External Storage Device?
• What Type of Wallet Can be Used to Recover KeepKey?
• What Happens if My KeepKey is Lost, Stolen or Broken?

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Using KeepKey

• How Do I Select My PIN with a Cypher?
• Change Account Name
• What Do I Do if My Recovery Sentence Has Been Compromised?
• Why is KeepKey Not Accepting My Recovery Sentence?
• Can I Recover on a BIP32 Wallet?
• Do I Have to Use Another KeepKey to Recover My Assets?

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Compatibility

• Which Operating Systems Support KeepKey?

Difference

• What is the Difference Between the KeepKey and an Encrypted Wallet Stored on My Computer?
• What is the Difference Between the KeepKey and a USB Drive or Memory Card?

Security

• How Do I Know My KeepKey Wasn't Tampered With?