FAQ
Answers to our most common questions.
ShapeShift Membership
Software
- Account #0 Explanation
- Why Am I Experiencing Connectivity Issues?
- How Many Private Keys and Wallets Can be Stored on My KeepKey?
- How Do I Get xPub on Ubuntu?
- How Do I Get xPub on OS X?
- How Do I Get xPub on Windows?
Hardware & Firmware
- Does it Matter Which End of the Micro USB Cord I Disconnect?
- What is a 12-Word Recovery Sentence?
- Bitcoin Cash (BCH) Fork
- What Kind of Environment Will My KeepKey Work In?
- What Client and Firmware Version Am I Using?
- Prior to Initializing My KeepKey, I'm Prompted to Update Firmware. What Should I Do?
Product Overview
- What Digital Assets Does KeepKey Support?
- Does My KeepKey Store My Bitcoin and Other Cryptocurrencies?
- What is a PIN?
- What Differentiates KeepKey from a USB Drive or Other External Storage Device?
- What Type of Wallet Can be Used to Recover KeepKey?
- What Happens if My KeepKey is Lost, Stolen or Broken?
Using KeepKey
- How Do I Select My PIN with a Cypher?
- Change Account Name
- What Do I Do if My Recovery Sentence Has Been Compromised?
- Why is KeepKey Not Accepting My Recovery Sentence?
- Can I Recover on a BIP32 Wallet?
- Do I Have to Use Another KeepKey to Recover My Assets?